Update 01 April 2026
Important Update: UAE Travel Disruption
We are currently experiencing a high volume of calls following the situation affecting travel to, and through, the UAE. Thank you for your patience and understanding during this challenging time. Our current policies can be found below.
We are closely monitoring developments and are focused on supporting all affected customers.
FOR PACKAGE BOOKINGS:
If you have customers due to depart on a package booking up to 30 April to UAE and Middle East destinations as a final destination or transiting via the UAE and the Middle East to other destinations, our team will have been in touch to discuss alternative options for their holiday in line with the airline policy. If you haven’t heard from us, please contact us on 0800 014 7777 to discuss alternative arrangements or a refund.
Should your customers wish to book a new holiday from 01 May onwards, please call the sales centre on 0800 014 7777 option #1. For those customers wanting to amend bookings travelling from 1 May onwards, please call on 0800 014 7777 option #2. We are able to reallocate funds from your cancelled booking.
FLIGHT-ONLY/ HOTEL-ONLY BOOKINGS:
If you have customers due to depart on a flight-/ hotel-only booking to UAE and Middle East destinations as a final destination or transiting via the UAE and the Middle East to other destinations, and do not wish to travel, please contact customer services on 0800 014 7777 and we will cancel in line with supplier policy. If we have already spoken with you and have amended your booking, your amended booking will stand.
Customers currently in resort impacted by cancelled flights:
For your customers who have reached their return date and have not been able to travel, they must call our resort line on 01772 550 185 FREEPHONE: 0800 054 6825.
- We strongly advise that you follow the most up-to-date travel advice from the UK Foreign Office and register your presence to receive alerts and updates. You can access official guidance via the FCDO website.
- It is also essential that passengers register their details in the Manage my Booking section of the airline website as they may contact passengers directly with alternative repatriation flights.
A limited number of flights are now beginning to depart the Middle East and we are actively working with carriers to secure impacted customers on these flights. It is extremely important that your customers monitor the airline apps and communications as flight confirmations may be given at short notice.