GOLD MEDAL OPEN ON SUNDAYS TO SUPPORT AGENTS

07/03/2025

Dnata Travel Group’s flagship B2B brand Gold Medal have announced that their call centre will remain open between 11:00 and 15:00 on Sundays throughout March.

The brand originally opened their contact centre seven days a week rather than their usual six to support agents throughout their busiest booking periods in January and February, however while their call volumes remain high, they have decided to extend this until further notice.

Trading Director, Simon Owen shared, “We want to remain available to our agents whenever they need us and, looking at the number of calls and enquiries we have received over the weekends since the start of the year, it is apparent that agents are keen to utilise our services on Sundays.”

Owen continued, “We know that our agents’ working hours vary from the conventional, and many are still working hard securing bookings and dealing with queries throughout evenings and weekends; we want to ensure they have as much support and expertise from our teams as possible throughout these times to help them secure bookings and, of course, to make their life just that little bit easier.”

Gold Medal, Pure Luxury, Cruise Plus and Incredible Journeys’ call centres are always open between 9:00 and 18:00 Monday to Saturday, with many colleagues available and happy to help out-of-hours too. Agents can also visit the Service Hub on their website to seek out of hours support from amending enquiries and requesting cancellations to naming errors, refund enquiries, complaints and more.